Our Policies

QUALITY POLICY

Statement of Rapid Security Services UK Ltd. Quality Policy
Rapid Security Services (UK) ltd (the Organisation) aims to provide defect free goods and services to its customers on time and within budget.
The Organisation operates a Quality Management System that has gained including aspects specific to security and other manpowered facility services covered by BS 7499 and BS 7858.
The management is committed to: Develop and improve the Quality Management System.
Continually improve the effectiveness of the Quality Management System. The enhancement of customer satisfaction.
The management has a continuing commitment to: Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
Communicate throughout the Organisation the importance of meeting customer needs and legal requirements
Establish the Quality Policy and its Objectives Ensure that the Management Review meeting sets and reviews the Quality Objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.
Ensure the availability of resources. The structure of the Quality Management System is defined in our Quality Manual. All Head-Office personnel understand the requirements of this Quality Policy and abide with the contents of the Quality and Procedures Manual.
The Organisation complies with all English and EU legislation and regulations specifically related to its business activities.
The Organisation constantly monitors its quality performance and implements improvements when appropriate. This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy and the Management Review minutes are available to all members of staff as a means of communicating the effectiveness of the Quality Management System.

2. Quality Objectives

To manage and assess the manpower requirement on a weekly basis, to avoid customer dissatisfaction, to ensure no more than a maximum of 5% of site-based staff vacancies at any time.
To make effective responses to security incidents to customers within 24 hours, reporting, investigating and concluding the incidents, to the satisfaction of the customer within seven days.
To make effective responses to customer complaints within 24 hours, reporting, investigating and concluding the complaint, to the satisfaction of the customer within ten days.
To maintain and monitor a performance management system with customer input at formal customer meetings, ideally every four weeks, completing minutes of the meetings and completion of a KPI scoring chart (when required). KPI responses are reviewed at the weekly operations meeting.
To meet and exceed the financial targets as set out in the current financial forecast of the company, whilst providing a quality service, in accordance with the Quality
Management System. Reviewed four weekly at Finance Meetings.
All Head Office staff to receive QMS overview training within 3 months of start of employment. Training to be recorded on the
Head Office Learning and Development record.
To make preventive use of statistical analysis detailed in the QMS, to identify problematic trends and to take the appropriate Corrective
Action prior to customer dissatisfaction.

EQUAL OPPORTUNITIES POLICY

Rapid Security aims to ensure no job applicant, current, former employee or worker whether full-time or part-time receives less favourable treatment either directly or indirectly on the grounds of their race, colour, nationality, ethnic or national origin, sex, marital status, gender reassignment, sexual orientation, religion or belief, disability or age.

The Company’s aim is to appoint, train, develop and promote its employees on the basis of merit and ability. All employees have a duty both morally and legally not to discriminate against individuals. This means that within the context of employment there shall be no discrimination on account of disability, race, colour, religion, nationality, ethnic origin, age, sex, sexual orientation or marital status.

Employees are responsible for application of Rapid’s Equal Opportunities Policy which extends to the treatment of members of public and fellow employees. Line managers and supervisors involved in recruitment, selection, promotion and training of employees and are also responsible for the practical application of Equal Opportunities Policy in all aspect of our business.

Disciplinary action under the disciplinary procedure will be taken against any employee who is found to have committed an act of unlawful discrimination. Discriminatory conduct and sexual or racial harassment will be regarded as acts of gross misconduct.

If there is any doubt about appropriate treatment under the Rapid’s Equal Opportunities Policy, employees should consult their immediate supervisor. Grievance procedure is available to any employee who which to challenge unfair discrimination against them.

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HEALTH AND SAFETY POLICY

Every Rapid Security & Concierge officer undergoes a full 5 year screening process in strict accordance with the BS7858 before being allocated any operational duties for the company. Additionally we also carry out credit status checks along with enhanced annual DBS (Disclosure & Barring Service formerly known as CRB or i.e. Criminal Records Bureau checks) checks on all officers who will be assigned to certain clients for example for those working with vulnerable adults and young persons, it gives our clients peace of mind.

QM22

Rapid Security Services UK Ltd

Page 1 of 1

Issue 1

Health and Safety Policy

Date: 11/03//08

This is a confidential controlled document and is the property of Rapid Security Services UK Ltd.

It is not to be copied or reproduced in part or whole. It is intended for staff to read.

The objective of the health and safety policy is to minimise accidents or situations which might endanger the health, safety or welfare of any and all persons in connection with the company business. Rapid acknowledges its overall responsibility to ensure so far as is reasonably practicable the health & Safety and welfare at work for its employees. It will only be possible for the Company to comply with these obligations if both its employees and any clients or other affected third parties understand that they are under a duty to take reasonable care for the health and safety of themselves and any others who may be affected by their acts or omissions. This includes working to the Company’s rules, following safe systems of work, using appropriate personal protective equipment and drawing any matters of concern to the attention of the management. Any and all equipment provided by the Company is to be kept in good working order and should only be used for the purpose for which they were intended. Any defects in equipment should be reported to the management at the earliest opportunity. All employees should familiarise themselves with the procedures to be followed in the event of a fire or similar emergency at the premises where they are working.

Any incident which results in an injury must be reported in writing to the management. Any employee found, or suspected to be, under the influence of alcohol or drugs will be suspended and subject to the Company’s disciplinary procedures. Smoking is prohibited at all times during the working day.

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ENVIRONMENTAL POLICY

At Rapid Security Services, we recognize the critical importance of preserving and protecting our environment for current and future generations. As a provider of security guarding services, we are committed to conducting our operations in an environmentally responsible manner. Our dedication to environmental stewardship is not only a reflection of our values but also a fundamental aspect of our business philosophy.

1. Compliance and Continuous Improvement:

We are committed to complying with all relevant environmental laws, regulations, and standards. We will continually strive to improve our environmental performance by implementing best practices and staying abreast of emerging environmental issues and technologies.

2. Resource Conservation:

We acknowledge the finite nature of our planet’s resources and pledge to minimize our consumption of resources such as water, energy, and raw materials. Through efficient resource management and the adoption of sustainable practices, we aim to reduce our environmental footprint.

3. Waste Reduction and Recycling:

We are dedicated to minimizing waste generation and promoting recycling initiatives across all aspects of our operations. This includes implementing waste reduction strategies, segregating waste streams, and collaborating with responsible recycling partners to divert waste from landfills.

4. Pollution Prevention:

We are committed to preventing pollution in all its forms, including air, water, and soil contamination. We will implement measures to reduce emissions, prevent spills, and responsibly manage hazardous materials to protect the environment and human health.

5. Green Procurement:

We will prioritize the procurement of environmentally friendly products and services whenever feasible. This includes selecting suppliers and vendors who share our commitment to sustainability and offering eco-friendly alternatives to our clients whenever possible.

6. Employee Engagement and Training:

We recognize that our employees are essential partners in our environmental efforts. We will provide training and awareness programs to empower our team members to contribute to our environmental goals and integrate sustainability principles into their daily activities.

7. Community Engagement:

We are committed to being responsible corporate citizens and actively engaging with the communities in which we operate. We will seek opportunities to support local environmental initiatives, participate in community clean-up efforts, and educate the public about environmental conservation.

8. Performance Monitoring and Reporting:

We will establish measurable environmental objectives and targets to track our progress towards sustainability. Regular performance monitoring and reporting will enable us to identify areas for improvement and celebrate achievements as we work towards our environmental goals.

At Rapid Security Services, we believe that safeguarding the environment is not only a moral imperative but also a strategic business priority. By integrating environmental considerations into our operations and decision-making processes, we are committed to minimizing our ecological impact and contributing to a more sustainable future for all.

This policy statement reflects our firm commitment to environmental responsibility, and we encourage all stakeholders, including employees, clients, suppliers, and the community, to join us in our journey towards environmental excellence. Together, we can make a meaningful difference and leave a positive legacy for generations to come.

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CORPORATE AND SOCIAL RESPONSIBILITY

At Rapid Security Services, we understand that our responsibilities extend beyond providing exceptional security guarding services. As a reputable organization, we are dedicated to making a positive impact on society and conducting our business in an ethical, transparent, and socially responsible manner. Our commitment to corporate and social responsibility is ingrained in our company culture and guides our interactions with stakeholders, communities, and the environment.

1. Ethical Business Practices:

We adhere to the highest standards of ethical conduct in all aspects of our business operations. Integrity, honesty, and fairness are the cornerstones of our interactions with clients, employees, suppliers, and partners.

2. Respect for Human Rights:

We are committed to upholding and promoting human rights within our sphere of influence. We respect the dignity, diversity, and rights of all individuals, and we strive to create an inclusive and equitable workplace where everyone feels valued and respected.

3. Health and Safety:

The safety and well-being of our employees, clients, and the public are paramount. We maintain rigorous health and safety standards to ensure a secure working environment and mitigate risks associated with our operations.

4. Community Engagement:

We actively engage with the communities in which we operate, seeking opportunities to give back and make a meaningful difference. Whether through volunteer initiatives, charitable donations, or community partnerships, we are committed to being responsible corporate citizens.

5. Environmental Sustainability:

We recognize the importance of protecting the environment and minimizing our ecological footprint. Through sustainable practices, resource conservation, and pollution prevention measures, we strive to minimize our environmental impact and promote environmental stewardship.

6. Employee Well-being and Development:

We prioritize the well-being and professional development of our employees. We offer competitive wages, benefits, and opportunities for career growth and advancement. Additionally, we foster a supportive work environment that promotes work-life balance, employee engagement, and personal fulfillment.

7. Diversity and Inclusion:

We embrace diversity and inclusion as core values that enrich our workplace and drive innovation. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve, valuing the unique perspectives and contributions of each individual.

8. Transparency and Accountability:

We believe in transparency and accountability in our operations and decision-making processes. We are committed to communicating openly with stakeholders, soliciting feedback, and continuously improving our practices to uphold our corporate and social responsibilities.

At Rapid Security Services, corporate and social responsibility is not just a commitment; it is a way of life. We recognize the interconnectedness of our actions and their impact on society, the environment, and future generations. By embracing our responsibilities and striving for excellence in all that we do, we aim to create lasting value for our stakeholders while contributing to a more sustainable and prosperous world.

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